Privacy and Policy

Effective Date: 31/07/2024

1. Introduction

Welcome to H&H AURA. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website, H&H AURA (the “Website”), and purchase our products. It also explains your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Controller

H&H AURA is the data controller responsible for your personal data. For any inquiries regarding this Privacy Policy or your data, please contact us:

3. Data Collection

We collect various types of information to provide and enhance our services. The data we collect includes:

  • Personal Information: Such as your name, email address, shipping and billing addresses, phone number, payment information (e.g., credit card details), and purchase history. This information is collected when you make a purchase, create an account, or contact us.
  • Technical Information: Information about your device and usage of our Website, including IP address, browser type, operating system, device type, referring URL, and pages visited. This data helps us understand how you use our Website and improve your experience.
  • Usage Data: Information about your interactions with our Website, including the time and date of your visit, the pages viewed, and other analytical data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. Cookies help us remember your preferences and enhance your user experience.

4. Data Usage

We use your personal data for the following purposes:

  • Order Processing and Fulfillment: To process your orders, manage payments, deliver products, and provide customer support.
  • Customer Communication: To communicate with you regarding your orders, respond to inquiries, and provide information about our products and services.
  • Marketing and Advertising: To send you promotional materials, newsletters, and special offers (with your consent). You may opt out of these communications at any time.
  • Website Improvement: To analyze and improve our Website’s functionality, design, and user experience.
  • Legal Compliance and Security: To comply with legal obligations, prevent fraud, and protect our rights and interests.

5. Data Storage and Security

We store your personal data securely and implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

6. Data Sharing

We may share your personal data with third parties under the following circumstances:

  • Service Providers: We engage third-party service providers to assist with various aspects of our business, such as payment processing, shipping, customer service, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
  • Legal Requirements: We may disclose your data if required by law, court order, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the acquiring entity.
  • Protection of Rights: We may disclose your data to protect our rights, property, or safety, as well as the rights, property, or safety of our customers or others.

7. International Data Transfers

As our business operates globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws, and we implement appropriate safeguards, such as standard contractual clauses, to protect your data.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restriction: You can request the restriction of processing your data under specific circumstances.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise these rights, please contact us at businessmann788@gmail.com. We may need to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the “Effective Date” at the top of this document. Your continued use of our Website after such changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of Saudi Arabia, without regard to its conflict of law principles.

By using our Website, you agree to the terms of this Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy.